FAQS

FAQS

Do you ship internationally?

We only ship within the Continental United States. We do not ship to P.O. Boxes.

When will my order be shipped?

Non Personalized orders are shipped within 5 to 10 business days of recieving your order. (Most are shipped within 5 business days) If an item is out of stock, we will contact you and inform you of the return to stock date, prior to placing your order. Sweet Shop USA Chocolates takes 3 weeks to be processed, as the chocolates are handmade. Mikasa Crystal Favors takes 3 weeks lead time.

Personalized orders and or personalized favor tags are shipped within 2 weeks of receiving your order.

IMPORTANT NOTE: Our shopping cart calculates basic shipping only. On occassion, extremly "heavy" items and/or items which require "oversized" shipping cartons can result in additional shipping charges. Should this happen, we will contact you via email for your approval prior to shipping your order.

How will my order be shipped and when will I receive my order?

We ship UPS only. UPS shipping time is usually 1-5 business days (in addition to lead time) depending upon the destination to be shipped to. If you need faster service (ex: UPS 2nd Day Air etc..), please call us at (631) 277-4471. We will email you with the tracking information, as soon as the order is shipped. Personalized Favor tags are sent via the US Mail System.

What is your return policy?

If you need to return merchandise, we will take back the merchandise up to 5 business days from the date you recieve them. The merchandise must be unused and in its original condition and packaging, so that we can put it back into stock. We will refund for the value of the merchandise only, less a $25.00 restocking fee. Freight charges are not refundable. This policy does not apply to custom orders, perishable food items, wrapped items or personalized items, as these items may not be resold, thus are not returnable.

Please note that we return full quantities only. We do not accept returns for individual pieces due to over ordering.

Damages:

Upon receipt of you order you must inspect the order and report any damage to the carrier within 24 hours. Shipments damaged during transit must be claimed with the freight carrier directly. All shipping packaging must be kept and you are responsible to call the carrier directly to inspect the damage and file your claim. We ship UPS only. UPS shipping time is usually 1-5 business days.

What payment methods do you accept?

We accept Mastercard, Visa and American Express. All dollars are payable in US Dollars. We are not responsible for charges incurred by your credit card company to convert the funds to US Dollars.

Do you charge Sales Tax?

We charge sales tax to any ship to address in New York State only. All other ship to addresses are exempt from NY Sales tax.

Price Changes?

In the event of a price change, the price in effect at time you place your order will prevail.